Terms of service
Shopping with NXT.SCNE
These terms apply to consumer purchases from MA Commerce B.V., trading under the store name NXT.SCNE. MA Commerce B.V. is the seller. You can contact us at info@nxt.scne.nl. Our business and correspondence address is Aalsmeerderweg 239-K, 1432 CM Aalsmeer, The Netherlands. Return parcels go to NXT.SCNE, Gele Ring 46, 1567 GH Assendelft, The Netherlands. The terms available when you place an order apply to that order. Your statutory consumer rights always remain applicable.
Products, prices and ordering
Each item shows the available product information, price and choices. Before ordering, check the selected item, size, quantity, delivery address and total amount. Colours may appear slightly different because of screen settings; the delivered item must nevertheless conform to the contract.
Consumer prices are shown inclusive of applicable taxes. Shipping and other applicable costs are stated before the order is completed. The available payment methods are shown at checkout. Obvious errors that you could reasonably recognise as errors may be corrected. If there is a problem with your order, we will contact you and seek an appropriate solution.
After completing your order, you receive a confirmation with the details of your purchase. Keep that confirmation. If an ordered item unexpectedly cannot be supplied, we will inform you and refund any amount already paid for that item if no other solution is agreed.
Delivery
We ship via PostNL to European destinations. For the Netherlands, delivery is expected within two days; for other countries, it varies by destination. See the shipping policy for more information. If delivery is delayed, contact us. Your statutory rights in the event of late or missing delivery remain applicable.
The risk of loss or damage remains with NXT.SCNE until you, or a third party designated by you who is not the carrier, receive the order. The statutory exception applies where you engage a carrier yourself who was not offered by us.
Withdrawal period and returns
As a consumer, you generally have a 14-day withdrawal period for an online purchase, starting on the day after receipt. You do not have to give a reason. After notifying us of withdrawal, you have a further 14 days to send the items back. The notification procedure, return address, return costs and refunds are set out in our returns and refund policy. That policy also includes a model withdrawal declaration.
Conforming products and complaints
You are entitled to a product that conforms to the contract and meets what you may reasonably expect of it. Report an incorrect, damaged or defective item as soon as possible after discovering the issue, using our email address and including your order number and a description of the problem. A photo may help with assessment. We will handle your complaint and seek a solution in accordance with your statutory rights, such as repair or replacement free of charge or, where applicable, a price reduction or refund. These rights are not restricted by the return period for withdrawal.
Privacy and use of the website
Our privacy policy explains how we process personal data. Use the website lawfully. The website’s texts, brand materials and images may only be reused with the rights holder’s permission, except where the law permits otherwise.
Applicable law
The contract is governed by Dutch law. This choice of law does not deprive you of the protection of mandatory consumer rules that would apply without this choice in the country where you habitually reside. You can submit a dispute to the court with jurisdiction under the law.